Pack Masonry Limited Privacy Notice

Welcome to Pack Masonry Limited.  We are committed to respecting your privacy and protecting your personal data.

It is important that you read this policy carefully so that you understand how we collect and process your personal data in relation to providing you with our services, and you are aware of your privacy rights and how the law protects you.  

For the purpose of the UK General Data Protection Regulation, Pack Masonry Limited is the data controller who is responsible for your personal data.

The type of personal information we collect 

We collect and process the following information:

  • Contact information including your name, email address, site address where our works will be conducted and the address required for invoices if different, and contact telephone number. 
  • Vendors: Company number, vat number and bank details, which is usually the info on their invoices 
  • Recruitment – if you apply for a job with us, we will collect your contact details and any information provided to us by you on your job application or CV
  • We will use information about how you interact with our website. This includes the use of Cookies, Pixels and Device Identifiers. Please see our cookie policy for further details on the types of cookies operating on our website.

How we get the personal information and why we have it

The personal information we process is provided to us directly by you when you use our website or when corresponding with us via telephone, post or email. We do not send marketing communications.

Pack Masonry operates CCTV on their premises for the purposes of company protection against criminal activity and for the safety of its employees. CCTV is not shared with any outside party unless it is required for criminal investigation. CCTV will be reviewed by management in the event that a grievance is raised and a company investigation is required. A full CCTV policy is in place which can be shared upon a justifiable request. Visitors to our work premises may be recorded when on site and they will be made aware of the camera locations.

We use the information that you have given us to understand your needs and provide you with a service for example when you contact us using email, via a contact form on our website, via social media, or by any other method, we will use this information to reply to your message and to respond to your request.

Who we share your data with

We may share your personal data with suppliers, contracting companies or subcontractors that help us to provide a service to you.

The only people we share your information with are those that are working on the site and who need to be able to contact you for purposes of the work or emergency. The information shared may be the  name of client, contact number and site address.

Pack Masonry works with a Marketing consultant who manages our company website. 

Pack Masonry will use other third-party service providers, such as a CRM software system in order to hold client data. 

Lawful basis for processing

Under the UK General Data Protection Regulation (UK GDPR), depending on the processing activity, we rely on at least one of the following lawful bases for processing your personal data:

  • The processing is necessary for the purposes of the legitimate interests pursued by us, namely to provide you with our services, except where such interests are overridden by your interests or fundamental rights and freedoms
  • The processing is necessary for entering into or the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract. For example, where you purchase our services.
  • We may use the data that we collect about you to ensure we comply with any legal obligations that may be imposed on us.

We will only use your personal data for the purposes for which we collected it and we will only retain your data for as long as it is reasonably necessary to fulfil purposes for which the data was collected e.g., as necessary to provide you with the services requested, including for the purposes of satisfying any legal, regulatory, tax or reporting requirements.  

 Keeping your personal data secure

We have put in place appropriate security measures to prevent your information from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed and we limit access to your personal data to those employees who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access – You have the right to ask us for copies of your personal information. 
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. 
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances. 
  • Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
  • You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
  • Please contact us using the contact details below if you wish to make a request.
  • Your right to make a complaint – If you have any concerns about our use of your personal information, you can make a complaint to us in writing at:

Pack Masonry Ltd, Leigh Road West, Bradford Leigh, Wiltshire, BA15 2RB

By email

By telephone: 01225 724340

You can also complain to the ICO (The UK’s Data Protection Regulator) if you are unhappy with how we have used your data. You can do this via the ICO’s website or by calling 0303 123 1113

Changes to this privacy notice and your duty to inform us of changes

We keep our privacy notice under regular review. This version was last updated on 24th May 2023.

It is important that the personal data we hold about you is accurate and current. Please let us know if your personal data changes during your relationship with us.